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Ginny has worked in the Consumer Services department for 3 years.
Here’s a little bit about her and the important role she plays in our company:
What is your primary job function?
As group leader in consumer support,
I oversee the other consumer support
reps, ensure that all calls are addressed in
a timely manner, and that any escalated
issues are responded to on the day they
are received. I am also the direct line of
contact for our reps.
What is your favorite part about working at Twin-Star?
The chance I get to work for a company
that is so innovative with their designs,
and so successful at what they do
If you could pick 2 rooms (besides the
living room) to put a ClassicFlame electric
fireplace, which would you choose?
Probably a bedroom or a dining room.
It would lend itself to such a peaceful
relaxed atmosphere in a bedroom; in
a dining room it would evoke a feeling
of warmth and togetherness during the
holidays or even just at a family dinner.
What is the best part of your job?
It’s the chance I get every day to make
a positive impression on new customers,
and to resolve problems for existing
customers. I try to remember each time
I take a call that you don’t get a second
chance to make that all important first
impression. Customers remember that
first call to us! I also enjoy following up
with a customer who may have started
out being unhappy because of whatever
issue they had. Following up with them
even after the problem has been addressed
reinforces the idea that you really
do care!
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If you could see a ClassicFlame electric
fireplace in a setting other then the
home, where would it be?
I’d love to see a fireplace in a gym (maybe
I’d work out more!) or maybe in a medical
office to ease the stress factor.
Which ClassicFlame design do you like the most?
I like the deep, rich traditional styles
like the Florence. I am particularly fond
of anything that has a Queen Ann style
look to it..
If you could create your own fireplace design, what would it look like?
I’ve always liked traditional styles, so it
would be probably be deep, rich dark oak
or cherry, with antique brass inlay.
When you see a fireplace, what does it make you feel?
It makes me want to be around family
and friends, or to just relax with my
favorite music and a good book.
What do you think is the best reason for someone to own an electric fireplace?
In addition to the fact that it can cut
down on heating bills, it will add comfort
and tranquility to any setting.
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