A day at Twin-Star

Meet Ginny Tholund
Ginny has worked in the Consumer Services department for 3 years. Here's a little bit about her and the important role she plays in our company:

What is your primary job function?
As group leader in consumer support, I oversee the other consumer support reps, ensure that all calls are addressed in a timely manner, and that any escalated issues are responded to on the day they are received. I am also the direct line of contact for our reps.

What is your favorite part about working at Twin-Star?
The chance I get to work for a company that is so innovative with their designs, and so successful at what they do

If you could pick 2 rooms (besides the living room) to put a ClassicFlame electric fireplace, which would you choose?
Probably a bedroom or a dining room. It would lend itself to such a peaceful relaxed atmosphere in a bedroom; in a dining room it would evoke a feeling of warmth and togetherness during the holidays or even just at a family dinner.

What is the best part of your job?
It's the chance I get every day to make a positive impression on new customers, and to resolve problems for existing customers. I try to remember each time I take a call that you don't get a second chance to make that all important first impression. Customers remember that first call to us! I also enjoy following up with a customer who may have started out being unhappy because of whatever issue they had. Following up with them even after the problem has been addressed reinforces the idea that you really do care!

If you could see a ClassicFlame electric fireplace in a setting other then the home, where would it be?
I'd love to see a fireplace in a gym (maybe I'd work out more!) or maybe in a medical office to ease the stress factor.

Which ClassicFlame design do you like the most?
I like the deep, rich traditional styles like the Florence. I am particularly fond of anything that has a Queen Ann style look to it..

If you could create your own fireplace design, what would it look like?
I've always liked traditional styles, so it would be probably be deep, rich dark oak or cherry, with antique brass inlay.

When you see a fireplace, what does it make you feel?
It makes me want to be around family and friends, or to just relax with my favorite music and a good book.

What do you think is the best reason for someone to own an electric fireplace?
In addition to the fact that it can cut down on heating bills, it will add comfort and tranquility to any setting.